Privacy Policy

Manga Treasures operates this website at manga-treasures.jp and related services (collectively, the "Services") to provide you with a curated manga subscription experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

• Contact details: name, billing and shipping address, phone number, and email address.
• Financial information: payment card details, transaction history, and payment confirmation (processed securely via Stripe — we do not store card numbers on our servers).
• Account information: username, password, security questions, preferences, and settings.
• Transaction information: items purchased, subscription history, order and cancellation records.
• Communications: messages you send us, including customer support inquiries.
• Device information: IP address, browser type, network connection, and other unique identifiers.
• Usage information: how you navigate and interact with the Services, including pages visited and actions taken.

We collect personal information from the following sources:

• Directly from you when you create an account, subscribe, make a purchase, or contact us.
• Automatically through the Services using cookies and similar technologies when you visit our website.
• From service providers we engage to help operate the Services (e.g. payment processing, shipping carriers).
• From business partners or other third parties, where permitted by applicable law.

We use your personal information for the following purposes:

• Provide and fulfill the Services, including processing your subscription, arranging shipments, and managing your account.
• Process payments securely through Stripe and handle refunds or billing inquiries.
• Send order confirmations, shipping notifications, and other account-related communications.
• Respond to customer support requests and maintain our business relationship with you.
• Send marketing and promotional communications where you have opted in or where permitted by law. You may opt out at any time.
• Detect and prevent fraud, unauthorized activity, and misuse of the Services.
• Improve and personalize the Services based on your activity and preferences.
• Comply with applicable legal obligations and enforce our Terms of Service.

We may share your personal information with third parties in the following circumstances:

• Service providers who process information on our behalf, such as Stripe (payment processing) and shipping carriers (delivery).
• Business and marketing partners where permitted and subject to appropriate protections.
• Law enforcement, regulators, or courts when required by applicable law or to protect our legal rights.
• Successors or acquirers in connection with a merger, acquisition, or sale of assets.
• Other parties when you direct or consent to such disclosure.

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information. Our inclusion of such links does not imply endorsement of those sites or their operators.

The Services are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below and we will delete it promptly.

We implement reasonable security measures to protect your personal information. However, no transmission or storage system is perfectly secure, and we cannot guarantee absolute security. We recommend that you do not share your account credentials with others.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know: request access to the personal information we hold about you.
• Right to Delete: request deletion of personal information we maintain about you.
• Right to Correct: request correction of inaccurate personal information.
• Right of Portability: receive a copy of your personal information in a portable format.
• Managing Communications: opt out of marketing emails at any time using the unsubscribe link. We may still send non-promotional communications such as order updates.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request and will respond as required by applicable law.

Your personal information may be transferred to and processed in countries other than your country of residence, including Japan, where our operations are based. Where required by applicable law, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses for transfers from the EEA or UK.

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the revised Policy on this page, update the "Last updated" date, and provide notice as required by applicable law.

For privacy-related questions or to exercise your rights, please contact us at [email protected] or by mail:

Manga Treasures / Narrative Studio
道玄坂1丁目10番8号, 渋谷道玄坂東急ビル2F-C
渋谷区, Tokyo 150-0043, Japan
Tel: 050-1726-7522